CCXS (Certified Customer Experience Specialist)
This exam will take place in English. This exam consists of 50 multiple-choice questions and it has a 60 minutes duration. Pass score: 35/50 or 70%.
This certification benefits professionals from all areas, as it demonstrates the professional’s interest in improving interaction with the customer at all stages of the purchase journey.
What will be assessed in this exam:
The topics required in this exam will be based on advanced and practical knowledge in Customer Experience and its Management, Design and Brand Management, Competencies (Routines and Processes), Organizational Ambidexterity, Point of Contact (Adaptation, Monitoring, Priozation and Design), Management in CX Culture (Planning, Funding, T&D, Performance Management, Compensation Management and Retention Management).
Please read the following carefully before proceeding:
• You may take the exam immediately or within 3 months from payment date.
• Once the exam is purchased and taken you won’t be eligible for a refund.