Open Assessment to CCXS (Certified Customer Experience Specialist)


You have 15 minutes to perform this assessment!

Evaluate your expertise in Customer Experience.


This assessment is designed for you to assess your Customer Experience knowledge, identify improvement points, and prepare to earn the CCXS (Certified Customer Experience Specialist) credential.


This assessment consists of 10 randomly selected questions and hundreds of questions that may be on the certification exam.


Note: This trial is free and does not include any certification.


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To start the assessment, just click the Start!

1 / 10

A payment checkout website for a product/service that is not 100% managed by the brand can be considered:

2 / 10

The most suitable definition for CX is:

3 / 10

Which of these behaviors is related to the pre-purchase stage in the customer journey?

4 / 10

Which element is not part of effective brand design and point of contact?

5 / 10

The set of experiences kept during historical interactions between the customer and a brand is called:

6 / 10

The name given to the process of capturing, interpreting and disseminating information about points of contact in the customer journey is:

7 / 10

Which of these metrics is not directly related to the customer experience?

8 / 10

What is the basic element for CX adaptation processes?

9 / 10

What supports a company's CXM (GEC) for long-term results:

10 / 10

A website indicator should not be considered as a point of contact:

Your score is


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