Open Assessment to CCXS (Certified Customer Experience Specialist)


You have 15 minutes to perform this assessment!

Evaluate your expertise in Customer Experience.


This assessment is designed for you to assess your Customer Experience knowledge, identify improvement points, and prepare to earn the CCXS (Certified Customer Experience Specialist) credential.


This assessment consists of 10 randomly selected questions and hundreds of questions that may be on the certification exam.


Note: This trial is free and does not include any certification.


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To start the assessment, just click the Start!

1 / 10

Which of these behaviors is related to the pre-purchase stage in the customer journey?

2 / 10

The name given to the process of capturing, interpreting and disseminating information about touchpoints in the customer journey is:

3 / 10

Which of the following is not considered to be a touchpoint on a website indicator?

4 / 10

The set of experiences kept during historical interactions between the customer and a brand is called:

5 / 10

What is the most important element for the CX adaptation processes?

6 / 10

The most suitable definition for CX is:

7 / 10

What supports a company's CXM (customer Experience Management) for long-term results:

8 / 10

A payment checkout website for a product / service that is not 100% managed by the brand can be considered:

9 / 10

What element is not part of effective brand and touchpoint design?

10 / 10

Which of these metrics is not directly related to the customer experience?

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