CCNS (Certified Customer Negotiation Specialist)
This exam will take place in English. This exam consists of 50 multiple-choice questions and it has a 60 minutes duration. Pass score: 35/50 or 70%.
This certification benefits professionals in all areas, as it demonstrates the professional’s interest in improving knowledge and applying it also in product management.
What will be assessed in this exam:
The topics required in this exam will be based on practical knowledge about the Negotiation Challenges, Behaviors and Attitudes, Principles and Techniques, Anchor, ZOPA, MINIMAX, BATNA, Spin Selling, Rapport, Conflict Management, Behavioral Styles, Preparation and Planning, Communication, Bargaining Chip and Influence.
Please read the following carefully before proceeding:
• You may take the exam immediately or within 3 months from payment date.
• Once the exam is purchased and taken you won’t be eligible for a refund.