Open Assessment to CCNS (Certified Customer Negotiation Specialist)


You have 15 minutes to perform this assessment!

Evaluate your expertise in Negotiation.


This assessment is designed for you to assess your negotiation knowledge, identify improvement points, and prepare to earn the CCNS (Certified Customer Negotiation Specialist) credential.


This assessment consists of 10 randomly selected questions and hundreds of questions that may be on the certification exam.


Note: This trial is free and does not include any certification.


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To start the assessment, just click the Start!

1 / 10

What is the name of the first move made in a negotiation and what is its importance?

2 / 10

What does it mean not to bargain Position?

3 / 10

Allan Cohen, one of the pioneers in the study of influential behavior, defines that:

4 / 10

What are the 4 behavioral styles of the negotiator?

5 / 10

What is the name of the behavioral influence technique that guarantees the connection, attunement with the other person?

6 / 10

Which of the following is one of the Harvard School Principles?

7 / 10

A seller defines a minimum selling value of his car at USD 20,000 and a maximum of USD 30,000. The buyer, on the other hand, establishes as limits the maximum amount of USD 25,000 and the minimum USD 15,000. What is the Possible Agreement Area?

8 / 10

What are the 3 variables in the Harvard Negotiation Process?

9 / 10

In a negotiation, the good negotiator must never give in. Regarding this statement:

10 / 10

The SPIN SELLING study showed that:

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